Certified Ombudsman Volunteers are independent citizen advocates who listen to and address the concerns of residents living in long-term care facilities. They investigate concerns and complaints, work with those involved to resolve problems, and help to ensure resident rights and dignity. Matters can range from the food service to issues with daily care. Respect for the residents, their privacy, and confidentiality is paramount. Residents determine the ombudsman's level of involvement.
Some of the key functions of Volunteer Ombudsmen are:
• Identify, investigate and resolve complaints made by or on behalf of residents;
• Provide information to residents about long-term care services and their rights;
• Advocate for changes to improve residents’ quality of life and care.
No experience is required. Training, ongoing supervision and support are provided by the local Deputy Ombudsman. The most important requirements are compassion, respect for the aging and common sense. A positive attitude, the ability to communicate effectively, listening and problem solving skills are valuable.
Volunteers enjoy being able to make an impact on the quality of long-term care in their community and seeing the outcome of their advocacy for residents.
“I have satisfaction in knowing I am helping someone who cannot help themselves.” -Volunteer Ombudsman
Other benefits include being able to learn and navigate the systems and improve and develop interpersonal and problem solving skills. The opportunity to remain active, meet new people, and help others is highly rewarding.
A five-day certification training is provided. Training includes classroom, self-study, and an in-facility visit. Find training dates for your area:
Trainings are held from 10:00 a.m. - 3:00 p.m. Attendees must be present for the full duration of the training to advance to certification.
February 18, 19, 20 and March 4 and 5 – Eugene
March 10, 11, 18, 19, 31 – Clackamas
March 10, 11, 12, 24, 25 – Medford
April 8, 9, 15, 16, 22 – Bend
April 22, 23, 24, 29, 30 – Pendleton
Future training dates and locations are currently being determined and will be based on applicant interest. If there are at least three qualified candidates in an area, we will try to arrange a training in that location. Please contact our office and/or submit your application as soon as possible if you are interested in becoming a Certified Ombudsman Volunteer.
If you would like more information about volunteering or to be notified of trainings or events in your area, sign up here.
Sorry, at this time there are no weekend or evening trainings.
To view or download an information packet click here.
This role is best suited for someone who enjoys a flexible schedule, has four hours a week to give, and a willingness to learn and use listening and problem solving skills.
Volunteers must be at least 21 years old, have available transportation, and be able to pass a criminal records check and the conflict of interest screening. The availability to attend 48 hours of initial training and 16 hours of continuing education annually is required.
These volunteers advocate, educate, and investigate on behalf of the resident, for the resident, to protect their rights and dignity. This role is best suited for someone that has a minimum of 4-hours a week to volunteer.
These volunteers assist with recruiting and screening volunteer ombudsman applicants in their communities. They create public awareness about the program and its services. This role is best suited for those who can volunteer 1-2 hours a week during weekday and occasional weekend hours.