What do we do?

Individuals receiving services in licensed or certified settings, may feel alone, isolated and restricted in their choices and the daily care they receive. The RFO and its designees advocate from the individual’s perspective, communicate their concerns and assist with problem resolution. The individual receives advocacy, support, education, and empowerment. This is accomplished by:

  • Visiting individuals in their homes through regular, unannounced visits
  • Receiving, identifying and investigating concerns on behalf of individuals
  • Educating and assisting individuals to resolve complaints and exercise their rights
  • Advocating to resolve resident rights and quality of life issues
  • Identifying and reporting systemic issues affecting services for individuals


The RFO spends hundreds of hours each year working with individuals living in licensed or certified homes and facilities for Intellectual and Developmental Disabilities and Mental Health conditions. We work to identify, investigate, and resolve the concerns of individuals from their perspective. 

The program consistently empowers residents to know their rights and can often assist those who may not be able to communicate for themselves. To view a list of rights granted to each individual in a home or facility licensed or certified for Intellectual and/or Developmental Disabilities or Mental health conditions, please click on the following links:

Mental Health 

Residential Treatment Facilities/Residential Treatment Homes -Adults
309-035-0175 Individual Rights

Adult Foster Homes


Intellectual and/or Developmental Disabilities

24-Hour Residential Homes/Facilities – Adults and Children
Foster Homes – Adults and Children


We are knowledgeable in individual rights, problem solving, communication, intervention, negotiation, and the laws and rules that govern homes, and facilities licensed for Intellectual and/or Developmental Disabilities orMental Health conditions. We advocate for improving the quality of life for individuals by listening to their concerns and assisting in resolving unmet needs and concerns.

We work to resolve the concerns of individuals to the best of our abilities and to the greatest extent of the law. All services are provided at no charge, and all complaints are confidential.