Top Ten Complaints

Resources for Current Long-Term Care Residents

Every three months the Long-Term Care Ombudsman program compiles complaints and concerns received by our office and refreshes the list of the top ten issues being faced by residents in Long-Term Care.  Click here to see the most recent version of this report.

Resident Rights

The protection of resident rights is the foundation of the Long-Term Care Ombudsman program.  Residents in long-term care in Oregon are guaranteed a number of fundamental rights.

Reporting Abuse

If you have experienced abuse, witnessed abuse, or are concerned that abuse may be occurring in a long-term care facility, please access this link for information about how to report suspected abuse.  You do not need to know with certainty that abuse has taken place before reporting.  The trained individuals with whom you will speak will provide you with information and advice about whether your situation meets the definition of abuse and, if it does, will initiate an investigation.

Tips for Residents of an Assisted Living or Residential Care Facilites

Once you or a loved one are living in a long-term care setting, there are a number of ongoing issues you should be aware of.  This list will help you navigate the world of care plans, disclosure statements, and care costs.

Successful Transitions

The needs or circumstances of you or your loved one may change over time and necessitate a change in residence.  This can be a difficult and even traumatic experience.  This guide is designed to help that transition occur as smoothly as possible.

National Consumer Voice

The Consumer Voice is the leading national voice representing consumers on issues related to long-term care.  They are a source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual.

DISCOVER VOLUNTEER OPPORTUNITIES IN YOUR COMMUNITY

CONTACT US

        800-522-2602 | 503-378-6533            ltco.info@rights.oregon.gov

Oregon Public Guardian

        844-656-6774 | 503-378-6848            opg.info@rights.oregon.gov

          New guardianship referrals: 971-374-3582

Residential Facilities Ombudsman

        844-674-4567 | 503-378-6852            rfo.info@rights.oregon.gov

Senior Medicare Patrol

Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.